Anthony West | Chief Technology, Product & AI Executive

Anthony West is a senior technology executive, product leader, and advisor with nearly 30 years of experience modernizing enterprise platforms in highly regulated industries. His career spans financial services, healthcare, and public sector environments where reliability, compliance, and scale are non-negotiable.

He brings regulatory technology leadership across four continents, specializing in transforming legacy systems into AI-enabled, user-centric platforms while maintaining rigorous governance and operational resilience. Anthony has led large, distributed teams, overseen compliance-critical systems serving tens of thousands of users, and partnered closely with executive leadership, boards, and regulators to deliver outcomes that endure.

In parallel with executive leadership roles, Anthony founded Anthony West Inc., a consulting and advisory firm focused on communications and records-management consulting in an AI era for highly regulated industries. He is known for bridging strategy and execution—aligning architecture, product design, and organizational change to deliver measurable, durable impact.

Career Impact (Cumulative)

80,000+

Regulated Enterprise Seats Governed

100+

Compliance-Critical Programs Delivered

$1B

Enterprise Platforms Modernized or Governed (Career-Long)

AI-First

Legacy-to-Modern Transformations Led

Finance, Healthcare & Public Sector

Deep Regulated-Industry Expertise

Global

Delivery Across North America, Europe & APAC

Professional Experience

Head of Contact Center Technology, Automation & AI Digital Workforce

Gainwell Technologies

2022 - Present

Anthony leads the architecture and delivery of Gainwell's Intelligent Contact Center platforms, integrating AI digital workforce capabilities across Medicaid, healthcare providers, and public-sector programs. His work focuses on modernizing customer experience while preserving compliance, security, and operational continuity.

Key initiatives include AI co-pilot assistants, conversational self-service platforms, composite API layers, and unified agent workspaces. These programs have delivered measurable outcomes, including multi-million-dollar OPEX reductions, improved SLA performance, and enhanced end-user satisfaction across large, distributed teams.

Chief Technology Officer & Acting CISO

Smarsh

2017 - 2019

As CTO and Acting CISO, Anthony oversaw enterprise communications compliance platforms serving global financial institutions. He led technology strategy, security posture, and ecosystem partnerships with major platforms including Microsoft and Zoom, contributing to Smarsh's position as a Gartner Magic Quadrant leader.

Chief Technology Officer

Actiance, Inc.

2016 - 2017

Anthony guided technology and product strategy for electronic communications compliance and analytics platforms supporting hundreds of millions of daily interactions across highly regulated industries. His leadership emphasized scalability, analytics, and regulatory assurance.

Group Product Manager, Unified Communications & Compliance

Credit Suisse

1996 - 2016

Over two decades at Credit Suisse, Anthony led enterprise collaboration, communications, and compliance platforms supporting tens of thousands of global users. Reporting into senior leadership, he managed large technology portfolios, guided multi-year modernization initiatives, and oversaw mission-critical systems subject to stringent regulatory oversight.

Anthony West Inc.

Anthony West Inc. is a consulting and advisory firm providing communications and records-management consulting in an AI era for highly regulated industries. The firm supports executives and organizations navigating complex modernization initiatives—where compliance, data integrity, and user experience must evolve together.

Education

Designing and Building AI Products & Services — MIT
Master of Information Technology
Caulfield Grammar School, Melbourne, Australia

Additional Information

Anthony operates globally, serving clients across regions and time zones without geographic constraint.